Return and Exchange

In Lautēm, we always believe we can bring excellency, elegancy and fashion to all our customers.

In Australia and New Zealand, all Lautēm products purchase through LAUTEM AUSTRALIA can be returned or exchanged for a full refund within 14 days of purchase date when accompanied by the original sales receipt.

Items returned must be in their unused original condition with all Lautēm item tags attached and any related accessories or instruction booklets included. The customer is responsible for the shipment cost for returning or exchanging products.

In case you receive a faulty/damaged item, Lautem will refund shipment cost back to the customer, once received and checked. To return a Lautēm product, please email sales@lautem.com.au for return or exchange instruction.


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